Channels:

• 3 choice of Web Form: short, medium or long
• Up to 5 Email Boxes
• Up to 5 Phone Numbers
• Up to 5 Instant Messaging
• Up to 5 Post Mails
• Up to 5 Chat Online Rooms
• Mobile App

Languages:

• Up to 5 languages

User Accounts:

• Up to 3 accounts as Manager
• Up to 5 accounts as Operator
• Up to 10 accounts as Agent

Themes:

• Choice of 30 templates
• Phoenix's Logo + your organization's logo

Domain:

• Only Phoenix domain names
• Or your own domain name

Assistance:

• Self-serve knowledge base
• Ticketing with a SLA at 72 hours max