Channels:

• 3 choice of Web Form: short, medium or long
• Up to 3 Email Boxes
• Up to 3 Phone Numbers
• Up to 3 Instant Messaging
• Up to 3 Post Mails
• Up to 3 Chat Online Rooms

Languages:

• Up to 3 Languages

User Accounts:

• 1 account as Manager
• Up to 3 accounts as Operator
• Up to 5 accounts as Agent

Themes:

• Choice of 10 templates
• Phoenix's Logo + your organization's logo

Domain:

• Only Phoenix domain names
• Or your own domain name

Assistance:

• Self-serve knowledge base
• Ticketing with a SLA at 1 week max