Features and Functionality

Frequently Asked Questions

Overview Features and Functionality Setup and Customization Use Cases Compliance and Standards Pricing and Support Software Updates and Maintenance Security Training and Onboarding Reporting and Statistics Future Developments

In Phoenix Whistleblowing System, the application encompasses four distinct roles to facilitate effective management and operation of the system. The Administrator role holds the highest level of authority, responsible for overall system management, including setup, payment options and customization. The Manager role is designated to oversee the whistleblowing system once it has been set up, ensuring smooth operation and coordination among various stakeholders. The Operator role plays a crucial part in handling whistleblower disclosures and facilitating communication with them. Operators can manage one or more pipelines, ensuring efficient case management. Lastly, the Agent role comes into play when additional assistance is required. Agents can be invited by Managers or Operators to handle specific cases, contributing their expertise to the resolution process. These well-defined roles in Phoenix Whistleblowing Software ensure clear responsibilities, streamlined workflows, and effective collaboration among the system's users and stakeholders.

We offer three confidentiality options: confidential, anonymous, and disclosed reporting. Whistleblowers can choose the level of identity protection that suits their needs. Additionally, our secure inbox requires no personal identifiers, ensuring the privacy of communications without the need for an email address.

A pipeline in Phoenix Whistleblowing Software refers to a designated workflow for managing cases, typically assigned to specific operators or groups dedicated to a country, language, issue, or organisation. The administrator has the flexibility to define the names of the pipelines and allocate whistleblowing channels and operators to each pipeline. While there is initially one default pipeline, the administrator can add additional pipelines as needed to effectively manage and streamline the reporting process.

The triage function/feature in Phoenix Whistleblowing Software allows users to assess and rate the significance or priority level of disclosures, enabling efficient and effective handling of cases based on their importance.

Phoenix Whistleblowing Software offers a range of case management tools. Users can tag reports, share them with relevant team members, comment on reports, and utilise the case tree for a chronological overview of activities. The kanban board provides a visual representation of cases, while the triage function allows for rating and prioritisation of disclosures.

In Phoenix Whistleblowing System, the application encompasses four distinct roles to facilitate effective management and operation of the system. The Administrator role holds the highest level of authority, responsible for overall system management, including setup, payment options and customization. The Manager role is designated to oversee the whistleblowing system once it has been set up, ensuring smooth operation and coordination among various stakeholders. The Operator role plays a crucial part in handling whistleblower disclosures and facilitating communication with them. Operators can manage one or more pipelines, ensuring efficient case management. Lastly, the Agent role comes into play when additional assistance is required. Agents can be invited by Managers or Operators to handle specific cases, contributing their expertise to the resolution process. These well-defined roles in Phoenix Whistleblowing Software ensure clear responsibilities, streamlined workflows, and effective collaboration among the system's users and stakeholders.

We offer three confidentiality options: confidential, anonymous, and disclosed reporting. Whistleblowers can choose the level of identity protection that suits their needs. Additionally, our secure inbox requires no personal identifiers, ensuring the privacy of communications without the need for an email address.

A pipeline in Phoenix Whistleblowing Software refers to a designated workflow for managing cases, typically assigned to specific operators or groups dedicated to a country, language, issue, or organisation. The administrator has the flexibility to define the names of the pipelines and allocate whistleblowing channels and operators to each pipeline. While there is initially one default pipeline, the administrator can add additional pipelines as needed to effectively manage and streamline the reporting process.

The triage function/feature in Phoenix Whistleblowing Software allows users to assess and rate the significance or priority level of disclosures, enabling efficient and effective handling of cases based on their importance.

Phoenix Whistleblowing Software offers a range of case management tools. Users can tag reports, share them with relevant team members, comment on reports, and utilise the case tree for a chronological overview of activities. The kanban board provides a visual representation of cases, while the triage function allows for rating and prioritisation of disclosures.

Overview Features and Functionality Setup and Customization Use Cases Compliance and Standards Pricing and Support Software Updates and Maintenance Security Training and Onboarding Reporting and Statistics Future Developments